Introduction Eastern Elements Holistic (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://easternelementsholistic.com] (the “Site”) and engage with our holistic services.
1. Information We Collect We may collect personal information directly from you when you interact with us, including:
- Personal Identifiers: Name, email address, phone number, and address.
- Demographic Information: Age, gender.
- Health Information: Information you provide during consultations, related to your treatments or health history.
- Payment Information: Billing address, card details.
- Technical Data: Your device’s IP address, browser type, and pages visited.
- Communication Preferences: Information about your preferences for receiving communications from us.
2. How We Use Your Information We use the information we collect to:
- Provide, improve, and personalize our holistic services.
- Process your bookings, payments, and deliver the requested treatments.
- Send you promotional materials, newsletters, and relevant offers if you have opted in.
- Communicate with you regarding your appointments and respond to your inquiries.
- Comply with legal and regulatory obligations.
- Conduct internal analysis to better understand our clients’ needs.
3. How We Share Your Information We respect your privacy and will not sell, rent, or share your personal information with third parties, except as described below:
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, and marketing.
- Legal Compliance: We may disclose your information to comply with applicable laws or respond to legal process.
- Consent: We will share your personal information if you have given explicit consent.
4. Data Security We implement appropriate technical and organizational measures to protect your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure, so while we strive to protect your data, we cannot guarantee its absolute security.
5. Data Retention We will retain your personal information for as long as is necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Data Rights You have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete data.
- Erase your personal data (under certain conditions).
- Restrict or object to processing your data.
- Withdraw your consent for data processing at any time.
- Receive your personal data in a portable format.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise these rights, please contact us at carmel@easternelementsholistic.co.uk or write to us at our postal address below.
7. Children’s Privacy Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will promptly delete it.
8. Changes to This Privacy Policy We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Eastern Elements Holistic
Gallery of Wellbeing,
11 Bridge Street, HR4 9DF Hereford, UK
Email: carmel@easternelementsholistic.co.uk
Phone: 07545 517351